Comments on: HSBC India Credit Card Customer Care Numbers

By: Rajat

Rajat — Sun, 25 Oct 2009 07:21:52 +0000

I want to purchase a new mastercard gold

Please call me at
9988457539

By: Dipesh joshi

Dipesh joshi — Thu, 17 Sep 2009 14:05:00 +0000

Hi
i am hsbc cc customer last two year now my card has expired on july and new card is npt recived by me i have already book the docket for the same in customer care before 15 days and told him send my card in hsbc bank branch sec-18 nouda but till noew my card is not recived what should i do can i leave hsbc bank cc card

By: Sachin Aggarwal

Sachin Aggarwal — Mon, 07 Sep 2009 14:50:54 +0000

i have applied for HSBC card. i recevied teh card after 8 months. i haven’t use this card . One day i recevied msg that i have to pay 9000 RS. I am very confussed.
Please help me to resolve this issue.

Thanks
sachin Aggarwal
9911640021

By: POOJA

POOJA — Mon, 07 Sep 2009 06:38:02 +0000

WANT TOO KNOW MORE ABOUT CRM(CUSTOMER RELATIONSHIP MANAGEMENT) THAT U’R BANK THEY PROVIDE TOO THEIR CUSTOMER.PLZ SEND M A ANSWER AS SOON AS POSSIBLE.

By: mukesh sharma

mukesh sharma — Tue, 01 Sep 2009 13:09:11 +0000

dear sir iwant my statement from april onwards icall ur cust care exec. but no response is being given to me till date. complain no. 2908412823 [2] 010920093145
if u would like to reply its highly appreciable

By: Abdul

Abdul — Thu, 13 Aug 2009 05:15:55 +0000

Can someone tell me, how to get hold of an agent on the customer service helpline…. when you dont have creditcard or bank account number????

By: Pankaj Anand

Pankaj Anand — Thu, 30 Jul 2009 10:47:31 +0000

The Manager

Credit Card Division

HSBC

This is to bring to your notice that I Pankaj Anand was a customer of your bank having credit card number: last four digits 0684 have stopped using your credit card from 1 September 2008 because the card expiry date was in September and cleared all the dues pending on my credit card account on last bill payment on 04 Nov 2008. After this I also called HSBC credit card department that I do not need your services any more and the executive said to me if your card is expired then no need to do anything more. and several reminders to the customer care for closing the account had fallen in deaf ears.
suddenly after 8 month i recieved call from HSBC bank that I have such and such dues.(some principal amount of 4K)
Can you explain me when your credit Card is expired and last full payment is done after 2 months after expired date of card ; how any amount can be credited ???

On inquiring about why they have this inappropriate amount is billed in that credit card; the customer care executive could not provide me with an appropriate answer. When I said that I wanted to speak to the manager regarding this, he put me on hold and never got back I waited patiently for half an hour holding the pone and then disconnected it.

Is this the way your bank treats its customers. Let me know the clear thing and OK it is my fault that I Opted for your bank’s credit card service . Is this the state of service of such a repute bank which is looked upon? It gives a very sorry picture and leaves a bad taste in mouth.

Looking for a response from the bank at the earliest.

Pankaj Anand

P.S. : – can anybody suggest me how to put this case on consumer court ? thanks

By: Naman Jain

Naman Jain — Mon, 27 Jul 2009 12:33:28 +0000

The Manager

Credit Card Division

HSBC

This is to bring to your notice that I Naman Jain was a customer of your bank having credit card number: 0131. I paid my credit bill amount through dropping a check at my nearest HSBC bank. However after a month ago when i checked my statement, it says that my amount was not cleared and also it has an added amount of late payment charges and some interest. i called to customer care and descibed the whole case. they assured me that they will enquire the system for it, later on i got a call and the person from HSBC said, due to some machine problem my check was dispossed off and i need to pay it again. now whos fault is this and why the heck i need to pay an extra amount of money for this. i cleared whole condition to customer care executive but no one had done the job. now again my statement has due amount with some RS 2000 of late paymemt charges on just RS2700 of amount. How it could be possible that you are taking more than 25% of interest per month, that means some 300 % per year of interest……please explain me all these things…….

By: HITANDER KUMAR SAXENA

HITANDER KUMAR SAXENA — Thu, 23 Jul 2009 11:46:27 +0000

I want to clear my all dues of my credit card. So, given my rebate on my total dues amount. Therefore, you informe me on my above mention e-mail address my card last digit 8966

By: SYED TAJJUDDIN

SYED TAJJUDDIN — Thu, 16 Jul 2009 14:57:23 +0000

The Manager

Credit Card Division

HSBC

This is to bring to your notice that I Syed Tajjuddin was a customer of your bank having credit card number: 4476921208401830 have stopped using your credit card from 15 December 2005 closed the card and cleared all the dues pending on my credit card account. After this I started receiving statement stating 1487cr balance in my card account, when I inquired with HSBC bank customer care about the matter they clarified that it is a credit balance showing on your account and will be refunded to you. The balance did not reached instead the statement kept on coming; several reminders to the customer care for closing the account had fallen in deaf ears.

I had applied for a personal loan with HDFC bank on dated 12/7/09 and it declined. They gave me a control number and said to contact CIBIL.On contacting them to my utmost surprise I had received a reply mail stating that I was a defaulter with HSBC bank and the bank has notified the CIBIL about my status on 28 Feb 2009. How can this be possible when there was a credit balance showing in my account and several of your statement is a prove of that.

On getting the status of CIBIL on 15/7/09 I once again called up the customer care who said the same verbatim which earlier his colleagues have said that there is a credit balance on your account. On inquiring about why they have notified my name in CIBIL the customer care executive could not provide me with an appropriate answer. When I said that I wanted to speak to the manager regarding this, he put me on hold and never got back I waited patiently for half an hour holding the pone and then disconnected it.

On the next day I decided to go to the bank head office which is at 31, BBD Bagh Kolkata-01, and seek clarification, I was shuttled from one place to another and then finally I met Gulshan Singh who looking at my case could not give me satisfactory answer that why my name has been included in defaulter list when I had a credit balance in my card account. On exchanging heated argument with him he told me to send a mail and he will look in to the matter. Not getting a proper reply I wanted to meet the branch manager for clarification but to my vain the BM was not available, they directed me to Asst branch manager who also told me the same story that give me in writing and they I will see what can be done.

Is this the way bank teats its customers. Let me know what is my fault and why am I harassed for no fault of mine. Is this the state of service of such a repute bank which is looked upon? It gives a very sorry picture and leaves a bad taste in mouth.

I would like to have a clarification from the bank that why my name was sent to CIBIL, why the bank did not contact me before doing so. And also let me know that when my name will be cleared from CIBIL and my money refunded with interest.

Looking for a response from the bank at the earliest.

Syed Tajjuddin

9230509353